Members of the European Union
If you are a member of the European Union we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
You can return your product for store credit, a different product, or a refund to the original payment method. No return/exchange fees nor restocking fees will be charged.
No return-shipping costs will be charged within Austria.
Outside of Austria return-shipping costs shall be carried by you and shall be done by the carrier of your choice.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Outside of the European Union
Please note that we don’t do returns/exchanges outside of European Union.
You can always contact us for any questions at firstname.lastname@example.org .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Kindly note we are able to process returns and exchanges for orders placed on SEAFFAIR.EU only. If you wish to return or exchange an item bought with or through a retail partner, please contact the retailer from which you purchased the item.